Refund Policy for StudySteps.in
Effective Date: 24 November 2018
At StudySteps.in, we are committed to providing high-quality educational content and notes to enhance your learning experience. Please read our refund policy carefully to understand the terms under which a refund may or may not be granted.
General Policy
Due to the nature of digital products, all sales of online notes and educational content are final. Once the purchase is completed, we do not offer refunds, cancellations, or exchanges except in specific circumstances outlined below. By making a purchase, you agree to these terms.
Eligibility for Refunds
Refunds are only considered in the following scenarios:
- Duplicate Payment: If you have been charged multiple times for the same product due to a technical error, we will refund the duplicate payment upon verification.
- Technical Access Issues: If you are unable to access the purchased content due to technical errors on our part, and we are unable to resolve the issue within 7 working days of reporting it, a refund may be considered.
- Incorrect Product Delivery: If you receive content that is entirely different from what was advertised or purchased, we will investigate and, if found valid, offer a replacement or refund.
Non-Refundable Cases
Refunds will not be provided under the following circumstances:
- Change of Mind: We cannot issue refunds if you decide you no longer need the product or purchased it by mistake.
- Incompatibility: It is the user’s responsibility to ensure compatibility of the purchased content with their devices before buying.
- Partial Use: If you have accessed or downloaded any part of the content, no refund will be issued.
- Third-Party Issues: We are not responsible for issues arising from third-party tools, software, or internet connectivity.
Process to Request a Refund
To request a refund in eligible cases:
- Contact our support team at [[email protected]] within 7 days of purchase.
- Provide your order ID, payment receipt, and a detailed explanation of the issue.
- Our team will review your request and respond within 7 working days.
Refunds, if approved, will be processed to the original payment method within 10-15 business days.
Amendments to the Refund Policy
StudySteps.in reserves the right to modify this refund policy at any time without prior notice. It is the user’s responsibility to review the policy periodically. Continued use of our services after changes to the policy constitutes acceptance of the revised terms.
Contact Us
For any questions or concerns regarding this policy, please contact us at:
- Email: [email protected]
- Phone: 9057220398
By purchasing our products, you acknowledge that you have read and agree to this refund policy.
This policy is designed to protect our business while maintaining fairness and clarity for our customers.